Customer service is our top priority and we don’t want anyone to be unhappy with the experience they had while living with us. Please contact us to provide details so we can try to resolve the problem.
All the complaints you have read are true and more.The Regency will take advantage of you in every possible way, using their bullet-proof lease contract. It will leave you feeling helpless.
Beware the hidden agenda that lies within this lengthly contract. The staff including Lee Ann, Gaby Sosa, and Torry, the General Manager are rude and arrogant, uncompromising, and they lie. The Regency gets away with these business practices because we let them. They will charge you with violations you can't prove and late fees that are over the top.
If anyone else feel this way, I would like expose this place for what it is. Respond to Lisa@Eggerinc.com
Review #208601 is a subjective opinion of poster.
Regency Student Housing - Screwed us on cost for petty cleaning and painting charges
Unfortunately with an anonymous review we don’t have the ability to look into the details or contact you about your situation. Please contact us as soon as you have time
I'd avoid this place if you have a choice. It is overpriced and is often loud with roudy kids partying to hours of the night. It is also right off the main interstate that goes north and south through Denver.
When checking out of your room a resident assistant was present for check out and even though they ok'd the room, management later came back with a $70 charge for some very petty stuff (like touch-up paint and supposedly some cleaning) and charged for it. When I called to dispute the bill, the corporate answer was that the residents had a choice to have management or maint. there when checking out which at the time was like pulling teeth. I'd just avoid the place and go to a competitor.
Review #205472 is a subjective opinion of poster.
The Regency Student Housing
Thank you for brining this to our attention, it is unfortuante that you were not happy with your stay at the Regency. We are student housing so our units do not have kitchens or the room amenities of a hotel. Had you let us know of your specific needs prior to your lease signing we could have pointed you in the direction of a facility that would have better met your needs. If we can be of any help in the future please contact us directly.
My name is Cody Parker. I am an undergraduate from the University of Tennessee. I recently spent the summer doing an internship in Denver, Colorado. Because of the distance that was between Tennessee and Colorado I had to have a place to live before I got there. The only place to offer a three-month lease was The Regency Student housing. Upon arrival I was placed on the bottom floor where the only view I had was a dumpster and a warehouse, not to mention there was an entire tower with empty rooms that had a great view of downtown Denver. The Regency also makes you pay all of your lease agreement upfront if you are living there for the summer, but they still charge you for a $175 credit check. It's not feasible to require somebody to pay for a credit check when you are paying them upfront. My room was consistent with living in a box with nothing but a bed, a desk, and a dresser, yet I was charged $2300. There was nowhere to cook or store food and I had to pay extra to do my laundry. Probably the most interesting part of living there is the drug problem that exists. This "student housing" complex is constantly filled with individuals who do not resemble that of a student at all. The hallways always have a distinct essence of marijuana. I witnessed people smoking it outside on the patio and in the halls while management did nothing to prevent it. This is illegal for non- prescription individuals and on top of that it is illegal for prescription holders to distribute what is prescribed to them. It also creates an unsafe environment for those not involved in the drugs. The Regency has a very strict and confusing move out policy. They will charge you large amounts of money to "clean" your dorm if you leave it "dirty." I was charged for a bathroom cleaning fee and a "stain" on my mattress. The stain wasn't there when I left, but it appeared suddenly and they now have an alleged picture of it. I cleaned the place myself and they charged me a total of $70 after I had left. I asked if an associate could check my room so I wouldn't get charged, but they are not "trained" to tell me that. I once asked if I could borrow a plunger and was rudely told that it was not their responsibility to provide me with cleaning supplies. I have been taken advantage of in more than one way. I feel that this is large in part of the fact that I am not in Denver to defend myself. The Regency in general is a scam and will take advantage of any young college student that they can.
Review #175834 is a subjective opinion of PissedConsumer175834.
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