Reply by Regency Student Housing

Not resolved
We can understand your frustration given the nature of your concerns. As the member of the Management Team that has most recently communicated with you, I am happy to hear that we have found a positive resolution once we were able to speak.

This truly was a unique situation based on how the Renewal Contract was completed and that communication did not take place until 60 days after the signature. Although David did provide the accurate cancellation amount according to our Lease Contract and business policies, I am confident that after you and I speaking about the details further that the re-let cancellation option is better suited your situation.

Relating to the parking aspect of your concerns, the $275 you are referencing is paid to a 3rd party towing company and does not result in us profiting in anyway. We have taken extra steps in the vehicle registration form to outline that the parking pass is the sole way to identify that a student is in fact a resident and that the registry is not used by the outside towing company. As we have only a few towing concerns each year we have found that this is a positive solution for the majority of our residents and we are happy to consider alternative solutions in the coming years. After discussing your concerns further, I am pleased to say that we have taken a new approach to the towing procedures that will begin in Fall of 2017 as a response to your unique situation. Although it is not the majority of the circumstances our team felt an updated procedure would benefit our future residents.

As a community that renews at nearly twice the number of students as our competitors, I truly feel this negative experience is not common and I am happy to know after our discussions that we were able to find a mutual understanding relating to your concerns.

As always, please contact me if you have any further questions!
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Unbelievably horrible! For a facility that touts itself as student housing, they have no heart for student nor parent.

My son has had his car towed twice, once because the sticker had fallen off and then again the very day we had the windshield repaired and the forgot to put the sticker back on. They have their own lot on site and the cars are registered with the complex but still they charge an exorbitant fee of $275 for towing- there is no talking to anyone, nor do they answer their phones. However, this is not the best part. I inadvertently signed a lease, six months out for next year.

My son will not be attending there. When I tried to cancel 4 months out, which is when I got the first confirmation that I had signed the wrong lease, David Krandel, assistant leasing manager, informed me it would cost $2430 to cancel it!! I have begged repeatedly for him to reduce the exorbitant cost- he is unreachable by phone and although he kept insisting he would negotiate, it has been a joke. Many emails later, he finally gave me a negotiated bottom offer- over $1200 for a room he has four months to rent.

So, don't make a mistake!

The mistake would be putting your child in this facility in the first place. It has been a terrible experience for my son, I can't even go into all the reasons why- The bottom line is he hates it, and they have been awful from beginning to end- maintenance, move-in move out and any assistance with problems – no customer service and no one ever answers the phones and if they do they tell you whomever you're asking for is unavailable.

Product or Service Mentioned: Regency Student Housing Customer Care.

Reason of review: Problems with payment.

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