Karisa J

Roomate has cats

Can I end my lease if my roommate has cats in our room illegally and I never agreed to it. I have contacted the manager SEVERAL times over the last month and have gotten no response.
View full review
Loss:
$1500
Pros:
  • Free bus to campus
Cons:
  • Management
Reason of review:
Roomate has cats illegally

Preferred solution: Let me out of my lease

Krysta Rif

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Verified Reviewer

Resolved: Get it together Regency

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Updated by user Feb 02, 2017

Okay, I am actually really impressed with the Regency. They were very proactive in fixing my wifi situation and even put an individual router in my room which is amazing and so helpful.

Honestly feel really bad about my original review. Sorry Regency and Wayne for calling you all out, I know dealing with complaints is annoying so thanks for being patient with me and fixing the issue!

Original review Jan 05, 2017

I am just absolutely so annoyed with the Regency right now. Does the Regency just not believe in wifi?

I have a single, in the North Hall and have been here since August. I had a friend who lived in the tower last year, and had a terrible time with the wifi as well. I spent my first semester having to keep my phone off while I used my computer or my tv because if too many devices were on, the wifi would drop. I could be just be trying to do my homework, which normally would take about 2-3 hours that turned into multiple HOURS of trying to get the wifi to connect.

Most of my school work is online, and there were many times where I would submit my work, and end up with zero's from my professors because the wifi would drop every time I tried to submit a paper or even just a simple assignment. I cant even watch my tv at night because there is NO CONNECTION EVER. It is really really frustrating being in college, in the dorms and you cant even live normally. I am aware that there are many other students besides me, which can make the connection slower, but there is no excuse when I have to spend hours more than I need out of my day to deal with this.

I submitted a review in the middle of the semester with my number attached and received a call from Wayne at the front, stating that they had just updated the wifi around the Regency; which made zero sense to me because I continued to have issues. He THEN thought it would be appropriate to tell me that I should go out and buy my own router. I actually thought he was kidding. Do you think as a college student, I would have the money to do that?

I already pay 650$ in rent to you all, I expect the wifi to work more than 25% of the time for the amount I pay AND especially since this is A STUDENT HOUSING community. Get it together Regency, this is super disappointing and I definitely will not be coming back next year.

Regency Student Housing Reply:
Hello Chandler,
Thank you for letting us know about the issues you are experiencing with your WiFi. Our staff installed a new wireless router that has been tested and you should no longer be having a problem connecting to the internet. In the future you will get a faster response using the Maintenance Request form through your student portal. The Maintenance Requests are emailed to staff in real time.
If you have any further issues please let us know.
Thank you,
Regency Management
View full review
Pros:
  • Space
  • Bus
  • Rates
Cons:
  • Staff
  • Wifi
Reason of review:
Wifi
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Denver, Colorado

Regency Student Housing - Wi-fi Facility Review from Denver, Colorado

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This is my second year at the Regency, and overall it has been great. My one major complaint that doesn't seem to be addressed each year, is the wifi.

I have been in the tower, and in the North Hall and both areas are equally as spotty and dysfunctional. Most, if not all of my school work requires some aspect if the internet. It has impacted my school work and grades tremendously. This is a living complex for students; there should be consistent wifi throughout the building.

Extremely frustrating! Another minor complaint would be that no one seems to attend to the computer and printer needs...ever. There is never paper in the printers, so was then forced to buy my own paper. The third time I went in there, there was no ink.

How are students supposed to get anything done here? However, besides those complaints, I find everything else to be up to par.

Regency Student Housing Reply:
The number of devices connected to the wireless network during peak times has dramatically increased over the last few years. In order to address this situation we have recently increased our bandwidth and added new wireless routers in order to improve wireless signals. We appreciate feedback about the network; it helps us improve the wireless infrastructure. Our hardwired internet runs much faster than the wireless because of the number of devices connected to the wireless network. So if possible you will receive faster Internet speeds if you are able to connect via Ethernet. If you are experiencing what you believe to be slower than normal Internet, please feel free to put in a maintenance request via the online student portal.

Our IT professional has been contacted to check on the wireless Internet in this room and area of the building.

The Regency has always had a policy where we will supply the ink for the computer lab and not the paper. This is due to the high amount of printing that students do and the cost associated with it. We do regularly check the computer lab to make sure the ink is stocked, and if it is not, we have backup ink on hand at all times.

If the computer lab is not stocked with ink or you are experiencing issues with the computer or printers in the computer lab, please see our Director of Student Life in the glass office on the first floor of The Regency. If it is not during business hours, you can reach him at studentlife@regencystudenthousing.com.

In the future the best way to let us know about these type of issues is to put in a maintenance request via the online student portal.

Thank you,
Regency Management
View full review
Reason of review:
Bad quality
Amylee Xdp
map-marker Denver, Colorado

Don't send your child to live at the Regency!

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Please, please, please do not send your child to what is nothing more than a slum lord that has found a way to charge exorbitant fees for minor infractions against college students that do not have money.

My son's parking pass, which was nothing more than a sticker that could not be permanently attached to the dash without ruining the covering, had fallen on the floorboard. It was face up and clearly visible. Instead of a warning, Regency towed my son's car. $250 later, I tried to speak with the Regency, only to be treated condescendingly by their on-site manager, Wayne. Wayne would not allow me to finish a sentence. Wayne showed no compassion to the fact that with no warning, a 17-year old child had to have his mother take a half-day off work to take care of a situation that could have been easily avoided had the Regency given him the courtesy of a warning prior to towing his car. Wayne stated that he had already dealt with three irate parents today about towing, and yet had no qualms about the fact that they allowing a towing company to get rich off of college students. Or more accurately, college student's parents, parents who are already paying for their children's education and most likely do not have an extra $250 and a half day off work because a parking pass fell on the floorboard.

The car towing aside, the buildings are dirty, the hallways stink, the bathrooms are not able to be cleaned to the point of looking presentable as they are in such poor general condition. Obviously the fees they are charging for every little thing are not going to the upkeep of the building. Instead of paying money to a private entity who is obviously looking for a way to have deeper pocketed parents bail their children's cars out of impound, PLEASE JUST RENT AN APARTMENT FOR YOUR CHILD.

The Regency is unconscionable in their business practices. It is one thing to run a slum for adults, but these are children who are looking forward to their first times away from home, only to be treated as ATMs by Regency. I have never, ever, lived in a place that charged fees even close to what the Regency charges, please don't make the same mistake and go broke like I did, just find another place for your child.

Regency Student Housing Reply:
We would like to talk to you further about your situation but because this was an anonymous review we don’t have a way to look into the details or contact you. Please contact us at your earliest convenience.
View full review
Reason of review:
Bad quality
1 comment
Guest

Yeah Wayne is a Joke, just recently hired over student life division for the regency.

me and my roommates were charged 250 a piece back in January because Wayne came over for a noise complaint but said our commons area smelled like *** but had no proof. Mind you i was at work 8-5 that day i told Wayne over the phone to prove our Villa smelled like *** and to bring David " general management" with him all in the same day never happened.

Over the Phone Wayne even tried cutting me a deal. stating that if i snitch one of my roommates out he'll drop the charge from my account i declined. The next deal he presented to all of us "my roommates" if one person just takes the fall we can just split the 250 three ways.

i declined i want my justice

I had my mother , my guarantor call up to management so i could get help every staff member is very rude for no reason because they're dirty and they know it.

side note: I thought dogs , were not allowed in the regency but i see everyone with one even the ASSISTANT GENERAL MANAGER DAVID. He lives within the Villas.

Anonymous
map-marker Denver, Colorado

Regency Student Housing - Customer Care Review from Denver, Colorado

Literally the worst place to live ever. I had a great experience last year with the old staff but this years management has been the rudest staff I've ever had the misfortune of working with.

Will *** out of your money guaranteed. DO NOT LIVE HERE.

Regency Student Housing Reply:
It is unfortunate that you feel this way and we would like the opportunity to discuss this with you. Please contact us directly.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Albuquerque, New Mexico

Regency Student Housing Villas At The Regency Apartment Rental Review from Albuquerque, New Mexico

This place is so corrupt and awful it would be hard to convey everything here. I will mention the big stuff:

When our son wanted to go to CU Denver, we eventually found Regency at the Villas thinking it was a fairly manageable price and situation for him.

What we didn't know was that we would then be treated completely unprofessionally, experience corruption, lies, thieving, misrepresentation, hear all kinds of horror stories about other students' experiences. Upon move in, the place was filthy. The toilets were soiled and had "hairs" on them. Try talking to someone?

Anyone? Yes, you can talk to some student the so called managers have put in charge. That's like just screaming lost in a canyon somewhere. Totally futile.

"RA's" are allowed to storm into rooms when they please if a new roommate is coming in and my son had personal items missing immediately after. Talk to someone? Sure, another one of the clueless students put in charge. My son made a police report after nearly $10,000.

Was then spent on his credit card soon after the RA visit. (Still under investigation.)

If you want your student to receive their mail, better register and or track with a signed receipt or chances are he/she will never get it.

Even then it can be a fight to get it from them. Bottom line, this place should have a class action lawsuit filed against them and have the living *** sued out of them.

Regency Student Housing Reply:
We strive to provide excellent customer service, but don’t have a way to contact you about your situation. Please call us when you have a chance.
View full review
Anonymous
map-marker Aurora, Colorado

Regency Student Housing - Bad Review from Aurora, Colorado

How can we all get together and Sue these people??

Regency Student Housing Reply:
It is unfortunate that you feel this way we would like the opportunity to discuss this with you. Please contact us directly.
View full review
Anonymous
map-marker Denver, Colorado

Regency Student Housing Leasing Review from Denver, Colorado

This place is horrible they will kick out your guest if they stay 5 minutes without checking in i have had 2 random room checks

Regency Student Housing Reply:
Customer service is our top priority and we don’t want anyone to be unhappy with the experience they had while living with us. Please contact us to provide details so we can try to resolve the problem.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Denver, Colorado

DO NOT MOVE

Please whatever you do please do not live here. Not only have half of my packages got stolen or lost the management wont do anything.

I got stuck in a room that did not look like what they sowed me, our windows are 1/3 of the size, its filled with spiders and our heat did not work for three months.

Its not the fault of the RA's or the food staff it is the management that has caused this such a *** show. Please just do not move here.

Regency Student Housing Reply:
It is unfortunate the you had an issue with missing packages. The Regency has no control over the post office or any delivery services and we would have to direct you to the delivery company to address any missing items. If you had a room issue we would be happy to discuss this with you further please contact us direclty.
View full review
Reason of review:
Poor customer service
Ruston Aba
map-marker Denver, Colorado

This Place Sucks

This apartment complex is a literal *** hole. The only reason I had decided to stay here for my second year of college is because I was a broke college student and they had the cheapest rent. I wish I would've gone back to campus village or the lofts. There has been one reported shooting, possibly two shootings since I have lived here for a semester. They require a meal plan that is a ton of money. The cheapest one is about $1,000.00. Rent for a one small bedroom is $650.00, which isn't bad, but they add up random and probably illegal charges all the time. For example, they have charged me twice for losing a key, but the third time I was told that they aren't supposed to charge me for losing a key and getting a new one and then gave it to me for free. Then the next month, another charge for a key was on my account when I hadn't even lost another key! Also, recently when I had paid for the meal plan, I wasn't able to use it for an entire week because "I wasn't in their system", and they had to re add me. I had already been living there and paying rent for an entire semester!

Also, the lease clearly states that they must have security. After the first shooting had occurred, the students found out that most of the security cameras didn't even work, and my roommate said she saw one security guard for one day. We haven't seen anything since.

The RA's last semester all quit after a few months because they said they were treated so poorly by management. They weren't allowed to do homework during their nightshifts after they were already told they could, and they never got time off either.

This place is the worst possible idea for a college student, or anyone for that matter. I would suggest going to the Auraria lofts. Do not go to campus village either if you can help it. Campus Village ripped my entire class of 2018 off when we were freshman because they were illegally charging us $1094.00

Regency Student Housing Reply:
Thank you for taking the time to comment. All lease charges are covered in the lease you signed and tenants are encouraged to read the lease prior to signing and have an attorney review as well. If we can be of any assistance or you would like to discuss this further please contact us directly.
View full review
Pros:
  • Free bus to campus
Cons:
  • Policies
  • Misleading and unhelpful
  • Rude staff
Reason of review:
Poor customer service
Preferred solution:

Either close this place down to get new management.

Astoria Cwk
map-marker Ken Caryl, Colorado

ROOMMATE NOT ENROLLED IN COLLEGE

I NEED TO GET CLARIFICATION ON RULES. MY SON IS IN A ROOM WITH A NON-ENROLLED STUDENT WHO STAYS UP ALL NIGHT PARTYING. THEY WON'T LET ME CHANGE ROOMS. IS IT LEGAL TO MAKE HIM STAY WITH A NON STUDENT WHO NEVER SLEEPS?

MANAGEMENT TELLS ME THERE IS NOTHING I CAN DO TO MOVE MY SON IN WITH A SERIOUS STUDENT. MY SON WORKS AND GOES TO SCHOOL ONLY TO COME HOME TO LOUD MUSIC AND CONSTANT PARTYING. I'VE HAD IT. IM NOT WILLING TO CONTINUE TO PAY FOR THIS.

Regency Student Housing Reply:
Thank you for bringing this to our attention. Rules and regulations are spelled out in the lease you signed. If you need a new copy of the lease or if you have any further questions please contact us directly.
View full review
Cons:
  • Misleading and unhelpful
  • Rooming with an apparent non-student
Reason of review:
Poor customer service
Loss:
$15000
Anonymous
map-marker Denver, Colorado

Regency Student Housing

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This is by far the best "dorm life" I have had in downtown.It doesn't feel like a dorm, its like my own apartment. Aside from meeting a lot of new people in the weight room and for pickup basketball games, the food doesn't suck like every other other student housing I have lived in.

There is always a variety of food in the atrium (cafeteria) and its nice having a convenience store right in my living place. The staff is friendly and available when you need them and the management is helpful as well.

Aside from all the amenities I love my room, its a great size and I have lots of extra space, making more comfortable. If this is a housing place you are considering, I highly recommend it, it is the best experience I have had in student housing and the rates downtown can't be beat.

Regency Student Housing Reply:
We appreciate your feedback! We are happy to hear that your experience has been good. Thank you for your review!
View full review
Pros:
  • Rates
  • Free online payments
  • Free bus to campus
Reason of review:
Good customer service
Jamorris Gke
map-marker Denver, Colorado

RUN AS FAR AWAY FROM THE REGENCY AS YOU CAN

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This place is disgusting. It is a filthy run-down piece of junk.

My bathroom was so gross upon moving in that I had to wear shoes in my bathroom all the time in fear of catching some fungus from the bathroom floor. Even a bottle of bleach wouldn't fix it!! The staff is rude and have no clue what they are doing. They find bogus reasons to charge people money.

They claim you never return keys or parking permit and then charge you a ridiculous amount of money for them. When you ask for a copy of anything from your records, they say they will get it to you and they never do. When you call back and ask again they say the same thing. They claim to have security but the gate is always open and people just walk in and out from the street.

There is no security. I feel unsafe most of the time and I am always afraid that my car is going to get stolen or vandalized. They claim to have security cameras but when I asked to see a tape because someone damaged a decoration I had on my door they told me that they do not have any cameras.

If you are thinking about coming here or sending your college student to live here.....just turn around and run the other way as fast as you can.

Regency Student Housing Reply:
Unfortunately with an anonymous review we don’t have the ability to look into the details or contact you about your situation. Please contact us as soon as you have time.
View full review
Cons:
  • Misleading and unhelpful
  • Rude staff
Reason of review:
Not as described/ advertised
Anonymous
map-marker Denver, Colorado

DON'T DO IT

Whatever you do...DO NOT SIGN A LEASE WITH THE REGENCY NOR THE VILLAS. The management here is HORRIBLE. They make people our age or even younger "RA'S" who literally walk into your rooms or apartments whenever they want.

They try to RIP You off IN EVERY SINGLE WAY POSSIBLE. The bowling ally is almost NEVER open. The gym equipment is all broken or about to. The swimming pool is disgusting as well the SUPER UNHEALTHY food. Not to mention the OVER PRICED store that they make you get credit with at least 500$ worth...WHO WANTS TO PAY 8$ gallon expired milk?

There are so many drug dealers living here. From *** to cocaine and ecstasy. People here literally drink EVERY SINGLE DAY. I'm not over exaggerating one bit. They will literally drink from morning till they pass out. I was kept up MANY MANY times by the loud music and annoying drunk people always outside. There are always fights, someone literally got stabbed last semester.

Someone threw a rock at my window trying to hit the one above me and now they're trying to charge me soooo much money for that, although I QUICKLY called the front desk and made a report...why would I want to break my own window..... that doesn't make sense now they're saying they don't have that on file so literally want me to pay over 3 grand. Which I will be talking to a lawyer about.

The shuttle is always late, and it's literally the most unsafe situation ever. There are people packed in there like you can't imagine and the drivers aren't very safe for that matter.

I've been trying to contact them about the 3grand that I supposedly owe for about two weeks in a row and I haven't gotten a single e-mail much less a phone call.. BUT they do keep trying to contact my co-signer which makes zero sense, since they won't explain where that amount is coming from. Now credit scores are being damaged all because of how irresponsible they are. I'm personally getting a lawyer, and I suggest anyone who is trying to deal with them does too.

NOT WHAT I EXPECTED AND WILL NEVER ENCOURAGE ANYONE TO LIVE THERE EVER AGAIN. BTW I'm not the only person who feels this way, why do you guys think people only last one lease and want to move away instantly? If it was so perfect and beneficial as they say, that wouldn't be the case...........DON'T DO IT.

Regency Student Housing Reply:
It is unfortunate that you feel this way, but because of the anonymous nature of this comment we don’t have any way to address comments or concerns. As for police matters, we always recommend residents call the police directly. If you would like to discuss this further please contact us directly.
View full review
Reason of review:
Bad quality
1 comment
Guest

I go to the bowling alley every thursday and it's open tuesdays too. My entire floor signed up to stay for next year basically, so idk what your talking about.

Anonymous

Horrible staff

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The staff is very rude. As a parent of an out of state student, I can tell you I don't feel good about my daughter being there.

I can't get them to answer the phone and when they finally do they are very rude and do not answer my questions unless I get forceful. The move in day was Saturday but the meal plan didn't start until Monday! What are the kids supposed to do for 2 days? That was nowhere in the lease or on the website.

The manager running the "welcome meeting " said the students were "lucky" to have the shuttle bus then proceeded to tell them it stops running at 7 pm!

WTF!

Regency Student Housing Reply:
It is unfortunate that you feel this way, but because of the anonymous nature of this comment we don’t have any way to address comments or concerns. If you would like to discuss this further please contact us directly.
View full review
Cons:
  • Rude staff
Reason of review:
Poor customer service
1 comment
Guest

I knew that coming in. It says the movein date on the 1st pg of the lease and says the date the food starts and ends on the pg all about meal plans. I just used grub hub for those days and it wasn't the end of the world.

Anonymous
map-marker Denver, Colorado

DO NOT SEND YOUR COLLEGE STUDENT HERE!

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Moving from Campus Village to The Regency? DO NOT DO IT!

Terrible front desk help. Uncaring, inexperienced managers.

Some newer "studios" are not even up to building code. Which we would have known, but they would not let us see even a model before signing the lease.

It was FILTHY when we moved in, including a bath room that was so disgusting we had to clean it before using it.

Drawers had old food in them.

Antiquated window Air Conditioners that are so loud you have to shut them off to sleep.

Now that we have decided to move, they are refusing to refund any deposits, un-used meal plans, etc.

HIGHWAY ROBBERY!

Regency Student Housing Reply:
Thank you for taking the time to bring this to our attention. Any maintenance issues can be handled through our online maintenance request system and most are able to be addressed within 24 hours. If you need assistance or have maintenance needs or are unsure of how to use the maintenance reporting system please contact us directly.
View full review
Cons:
  • Policies
  • Misleading and unhelpful
Reason of review:
Your sub-par facility is what it is, but you then robbing us for leaving is in-explainable!
Loss:
$2000
Preferred solution:

Full refund

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