Regency Student Housing Reviews and Complaints

We read a lot of reviews AFTER we had signed a lease. I was very worried about sending my daughter to live here, BUT our experience here was very good.

We photographed and documented any damage to her room upon move in. The move in process was very welcoming and organized. All emails to staff were promptly answered. She had no trouble with the payment portal to pay her rent.

We arranged for a walk through upon move out, and her entire secutity deposit was returned. All in all a great experience!

I've been here for more than a year, and I've had a decent experience. There have been alot of good changes in the past year alone with the staff, the amenities, and the events that the RA staff runs.

It's a convenient place to live, the price is fair for what it offers this far close to downtown. The building is a bit retro in it's interior, but there is alot of lounging space around the tower region. The RA staff has been very friendly and helpful, so I have no complaints in their customer service at all. The Wifi could be better, however as long as you have an ethernet chord for your computer the internet runs at a good speed for entertainment and work.

Food has dramatically improved in the last 3 months, and the variety of options are good.

The Rail has good friendly staff and a good selection of goods. Ivan and Sage have also been really helpful whenever I have any questions or issues, and they seem to be able to handle them quite professionally.

I've never got in trouble, never got noise complaints, or even a warning in my time living there. In early August, I wanted to go resign my lease and i emailed David(The Manager) letting him know that I wanted to resign.

with no warning what so ever, he denied me from resigning my lease. This was less than 3 weeks before I had to resign and it left me in a position where I could of been homeless.

I asked why I couldn't resign my lease and gave me no reason at all. This felt very discriminating and unfair too me as a student that attended school, that didn't get in trouble, and that minded his business.

Unbelievably horrible! For a facility that touts itself as student housing, they have no heart for student nor parent.

My son has had his car towed twice, once because the sticker had fallen off and then again the very day we had the windshield repaired and the forgot to put the sticker back on. They have their own lot on site and the cars are registered with the complex but still they charge an exorbitant fee of $275 for towing- there is no talking to anyone, nor do they answer their phones. However, this is not the best part. I inadvertently signed a lease, six months out for next year.

My son will not be attending there. When I tried to cancel 4 months out, which is when I got the first confirmation that I had signed the wrong lease, David Krandel, assistant leasing manager, informed me it would cost $2430 to cancel it!! I have begged repeatedly for him to reduce the exorbitant cost- he is unreachable by phone and although he kept insisting he would negotiate, it has been a joke. Many emails later, he finally gave me a negotiated bottom offer- over $1200 for a room he has four months to rent.

So, don't make a mistake!

The mistake would be putting your child in this facility in the first place. It has been a terrible experience for my son, I can't even go into all the reasons why- The bottom line is he hates it, and they have been awful from beginning to end- maintenance, move-in move out and any assistance with problems – no customer service and no one ever answers the phones and if they do they tell you whomever you're asking for is unavailable.

This is my second year at the Regency, and overall it has been great. My one major complaint that doesn't seem to be addressed each year, is the wifi.

I have been in the tower, and in the North Hall and both areas are equally as spotty and dysfunctional. Most, if not all of my school work requires some aspect if the internet. It has impacted my school work and grades tremendously. This is a living complex for students; there should be consistent wifi throughout the building.

Extremely frustrating! Another minor complaint would be that no one seems to attend to the computer and printer needs...ever. There is never paper in the printers, so was then forced to buy my own paper. The third time I went in there, there was no ink.

How are students supposed to get anything done here? However, besides those complaints, I find everything else to be up to par.